Article provided by Revdex.com Unhappy customers can now influence hundreds as customer review sites and social media platforms provide an outlet for complaints. Providing excellent customer service has never been more important than in today’s modern online buying culture. Avoiding bad reviews is the best way to maintain a good reputation while improving sales and […]
Responding correctly to negative feedback can help customers gain trust and continue to choose a business or brand over its competitors. A properly handled negative review can additionally gain the trust of current customers while improving the business’s reputation. The best practices below will help any business respond to negative reviews with professionalism and politeness. […]
Article provided by Revdex.com A business’s reputation is a key aspect to its success as it impacts all aspects of a business from customer service procedures, staff management, recruitments, and product/service features. Negative feedback or press releases can be damaging for a business because online content will be seen by many for a long time. […]